Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. As a responsible operator in the United Kingdom, we are committed to transparency regarding data collection practices and ensuring compliance with UK data protection regulations including the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations. This policy outlines the types of cookies we employ, their purposes, and how you can manage your cookie preferences while enjoying our gaming services.
Last updated: January 22, 2026
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website or use our mobile application. These files contain information that helps us provide you with a personalised gaming experience, maintain security standards, and improve our services. Cookies can be session-based, which are temporary and deleted when you close your browser, or persistent, which remain on your device for a specified period or until manually deleted.
In addition to traditional cookies, we may also use similar technologies such as web beacons, pixel tags, local storage objects, and software development kits in our mobile applications. These technologies serve similar functions to cookies and are subject to the same privacy protections outlined in this policy.
2. Types of Cookies We Use
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Strictly Necessary | Essential for basic website functionality, security, and legal compliance including age verification and responsible gambling measures | Session to 1 year | Login authentication, fraud prevention, regulatory compliance tracking |
| Functional | Enhance user experience by remembering preferences, game settings, and personalisation options | 30 days to 2 years | Language preferences, game favourites, display settings, sound preferences |
| Performance & Analytics | Collect information about website usage, game performance, and user behaviour to improve our services | 30 minutes to 2 years | Page views, session duration, game interaction metrics, error reporting |
| Marketing & Advertising | Deliver targeted promotions, bonuses, and advertising content based on user interests and gaming behaviour | 30 days to 2 years | Promotional campaign tracking, bonus eligibility, personalised offers |
3. Legal Basis for Cookie Usage
Our use of cookies is based on several legal grounds under UK data protection law. Strictly necessary cookies are processed based on our legitimate interests in providing secure and functional gaming services, as well as compliance with legal obligations including UK Gambling Commission requirements for player protection and anti-money laundering measures.
For non-essential cookies, we rely on your explicit consent, which you can provide or withdraw through our cookie consent banner or preference centre. Where we process cookies based on legitimate interests, we have conducted balancing tests to ensure that our interests do not override your fundamental rights and freedoms.
4. Cookie Purposes and Gaming Functions
- Account Management: Maintaining secure login sessions, remembering authentication status, and protecting against unauthorised access to your gaming account and funds
- Game Functionality: Storing game preferences, maintaining game state information, tracking bonus rounds and progressive jackpots, and ensuring fair play mechanics
- Responsible Gambling: Implementing deposit limits, session time tracking, self-exclusion measures, and monitoring for signs of problem gambling behaviour
- Payment Processing: Facilitating secure transactions, remembering preferred payment methods, and preventing fraudulent activity during deposits and withdrawals
- Customer Support: Providing contextual information for support interactions, tracking support ticket status, and improving help desk efficiency
- Regulatory Compliance: Maintaining audit trails for regulatory reporting, tracking player verification status, and ensuring compliance with UK gambling regulations
5. Third-Party Cookies and Partners
We work with trusted third-party service providers who may place cookies on your device to help us deliver our services effectively. These partners include payment processors for secure transactions, game developers for slot and casino game functionality, analytics providers for website performance monitoring, and marketing platforms for promotional communications.
All third-party cookie usage is governed by strict data processing agreements that ensure compliance with UK data protection standards. We regularly review our third-party relationships to maintain the highest standards of data protection and player privacy.
6. Managing Your Cookie Preferences
You have full control over cookie usage on our platform. Upon your first visit, you will see a cookie consent banner allowing you to accept all cookies, reject non-essential cookies, or customise your preferences. You can modify these settings at any time through the cookie preference centre accessible from our website footer.
Your cookie preferences are remembered across sessions and devices where you are logged into your account. If you use multiple devices or browsers, you may need to set your preferences separately for each. Changes to your cookie settings take effect immediately, though some functional limitations may occur if you disable certain cookie categories.
7. Browser-Specific Cookie Controls
- Google Chrome: Access Settings > Privacy and Security > Cookies and other site data. Configure general cookie settings or manage site-specific permissions
- Mozilla Firefox: Navigate to Settings > Privacy & Security > Cookies and Site Data. Choose standard, strict, or custom protection levels
- Safari: Go to Preferences > Privacy > Manage Website Data. Block or remove cookies from specific websites
- Microsoft Edge: Select Settings > Site permissions > Cookies and site data. Control cookie behaviour and view stored data
- Mobile Browsers: Cookie controls are typically found in the Privacy or Security sections of browser settings menus
8. Impact of Cookie Restrictions
While you can disable cookies, doing so may significantly affect your gaming experience and access to certain features. Disabling strictly necessary cookies may prevent you from logging into your account, making deposits or withdrawals, or accessing games entirely. Functional cookies enhance your experience by remembering preferences and settings.
Performance cookies help us identify and resolve technical issues that could affect your gaming sessions. Marketing cookies enable us to provide personalised bonuses and promotions that may be of interest to you based on your gaming preferences and activity patterns.
9. Data Retention and Cookie Lifespan
Different cookies have varying retention periods based on their purpose and functionality. Session cookies are automatically deleted when you close your browser or log out of your account. Persistent cookies remain on your device until their expiration date or until you manually delete them through your browser settings.
We regularly review and update cookie expiration periods to ensure they align with their intended purposes and comply with data minimisation principles. Cookies used for security purposes may have shorter retention periods, while preference cookies may be retained longer to maintain your personalised experience across visits.
10. Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, technology implementations, or regulatory requirements. Material changes will be communicated through email notifications to registered users and prominent notices on our website. We encourage you to review this policy regularly to stay informed about our cookie practices.
For questions about our cookie usage, data protection practices, or to exercise your rights regarding personal data processing, please contact our Data Protection Officer through the contact methods provided in our Privacy Policy. We are committed to addressing your concerns promptly and transparently in accordance with UK data protection regulations.